Senior Customer Support Representative - escalations (Tucson, AZ)

We are growing our team at Silverline Junction Property Management and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 707 people based in Tucson. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.