Senior Customer Support Representative - escalations (Tucson, AZ)

We are growing our team at Silverline Beacon Water Authority Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. Crews and office staff work closely together. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.