Senior Customer Support Representative - escalations (Tampa, FL)

Highbridge Cobalt Medical is a Tampa company producing monitoring and surgical equipment. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Tampa. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including device records, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with device records. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Tampa, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.