Senior Customer Support Representative - escalations (Tampa, FL)

Northwind Ridge Auto Group is a Tampa company supplying vehicle parts and service, and we need a Senior Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Tampa. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Tampa. • We reply to every applicant.