Senior Customer Support Representative - escalations (Tampa, FL)

We are growing our team at Harborlight Orchard Freight Associates and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 273 people based in Tampa. What you will do • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.