Senior Customer Support Representative - escalations (St. Louis, MO)

Summit Quill Arts Center is a cultural organisation in St. Louis presenting exhibitions and performances, and we need a Senior Customer Support Representative to lead our escalations. You would join a small organisation of about 12 people based in St. Louis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in St. Louis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.