Senior Customer Support Representative - escalations (St. Louis, MO)

Harborlight Granite Manufacturing makes precision components in St. Louis. We are hiring a Senior Customer Support Representative to take on escalations. We value people who work safely and speak up. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in St. Louis. • We reply to every applicant.