Senior Customer Support Representative - escalations (St. Louis, MO)

We are growing our team at Greenridge Union Facilities and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Full-time, on a regular day shift. • On site in St. Louis, with some flexibility after the first few months. • We reply to every applicant.