Senior Customer Support Representative - escalations (Seattle, WA)

Lumen Vista Water Authority Group supplies drinking water and treats wastewater for Seattle and nearby communities. We are hiring a Senior Customer Support Representative to take on escalations. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.