Senior Customer Support Representative - escalations (Seattle, WA)

Westbrook Juniper Foods is a Seattle food manufacturer supplying grocers and food-service customers. We are hiring a Senior Customer Support Representative to take on escalations. Food safety is non-negotiable and we train for it. What you will do • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Seattle. • Applications are reviewed on a rolling basis.