Senior Customer Support Representative - escalations (Seattle, WA)

Stonegate Rowan Foods Group produces packaged foods at its Seattle plant, and we need a Senior Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including cold storage, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with cold storage. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Seattle, with some flexibility after the first few months. • We reply to every applicant.