Senior Customer Support Representative - escalations (Seattle, WA)

We are growing our team at Amberfield Vale Property Management and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 572 people based in Seattle. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.