Senior Customer Support Representative - escalations (Seattle, WA)

Amberfield Ridge Auto Group operates automotive service and parts businesses around Seattle. We are hiring a Senior Customer Support Representative to take on escalations. Customers come back because we explain what they need and what they do not. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.