Senior Customer Support Representative - escalations (Seattle, WA)

Harborlight Hollow Facilities Group is looking for a Senior Customer Support Representative. The job centres on escalations for work orders, and it would suit someone who likes steady, practical work. You would join a large organisation of about 898 people based in Seattle. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, Monday to Friday. • On site in Seattle. • We reply to every applicant.