Senior Customer Support Representative - escalations (Seattle, WA)

We are growing our team at Westbrook Kestrel Water Authority Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. Safety and public health guide our decisions. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.