Senior Customer Support Representative - escalations (Seattle, WA)

Lumen Keystone Environmental Services is looking for a Senior Customer Support Representative. The job centres on escalations for fleet maintenance, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people based in Seattle. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with fleet maintenance. Working arrangement • Full-time, on a regular day shift. • On site in Seattle. • Applications are reviewed on a rolling basis.