Senior Customer Support Representative - escalations (Seattle, WA)

We are growing our team at Northwind Basin Facilities and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Seattle. • We reply to every applicant.