Senior Customer Support Representative - escalations (Seattle, WA)

Rivermark Corner Medical Group is looking for a Senior Customer Support Representative. The job centres on escalations for clinical evaluations, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Seattle. • Applications are reviewed on a rolling basis.