Senior Customer Support Representative - escalations (Seattle, WA)

Silverline Meridian Legal Group Partners is a Seattle practice with attorneys, paralegals and client-service staff, and we need a Senior Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.