Senior Customer Support Representative - escalations (San Diego, CA)

Westbrook Corner Water Authority supplies drinking water and treats wastewater for San Diego and nearby communities, and we need a Senior Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in San Diego. • Applications are reviewed on a rolling basis.