Senior Customer Support Representative - escalations (San Diego, CA)

Redstone North Insurance provides coverage to households and businesses around San Diego. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of about 883 people based in San Diego. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in San Diego, with some flexibility after the first few months. • We reply to every applicant.