Senior Customer Support Representative - escalations (San Diego, CA)

Silverline Mill Freight is looking for a Senior Customer Support Representative. The job centres on escalations for dock schedules, and it would suit someone who likes steady, practical work. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.