Senior Customer Support Representative - escalations (Salt Lake City, UT)

Fernwood Meadow Water Authority operates treatment plants and pipelines around Salt Lake City. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Salt Lake City. • We reply to every applicant.