Senior Customer Support Representative - escalations (Salt Lake City, UT)

Greenridge Orchard Telecom is looking for a Senior Customer Support Representative. The job centres on escalations for field visits, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Salt Lake City. What you will do • Resolve billing and account issues, including field visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We reply to every applicant.