Senior Customer Support Representative - escalations (Salt Lake City, UT)

We are growing our team at Amberfield Quarry Arts Center and adding a Senior Customer Support Representative whose main responsibility will be escalations. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Salt Lake City. • We reply to every applicant.