Senior Customer Support Representative - escalations (Sacramento, CA)

We are growing our team at Bluepeak Yarrow Legal Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including intake forms, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with intake forms. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.