Senior Customer Support Representative - escalations (Rochester, NY)

Amberfield Sable Financial is a financial-services company in Rochester. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in Rochester. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Rochester, with some flexibility after the first few months. • We reply to every applicant.