Senior Customer Support Representative - escalations (Rochester, NY)

Bluepeak Clear Energy is looking for a Senior Customer Support Representative. The job centres on escalations for meter readings, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Rochester. • We reply to every applicant.