Senior Customer Support Representative - escalations (Rochester, NY)

Cedar Umber Banking Services Group provides everyday banking and small-business lending around Rochester, and we need a Senior Customer Support Representative to lead our escalations. We promote from within and train well. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with deposit accounts. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Rochester. • Applications are reviewed on a rolling basis.