Senior Customer Support Representative - escalations (remote)

Westbrook Union Foods Group is looking for a Senior Customer Support Representative. The job centres on escalations for ingredient orders, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Cleveland. • We reply to every applicant.