Senior Customer Support Representative - escalations (remote)

Bluepeak Bright Medical is looking for a Senior Customer Support Representative. The job centres on escalations for clinical evaluations, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with clinical evaluations. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Honolulu. • Applications are reviewed on a rolling basis.