Senior Customer Support Representative - escalations (remote)

Summit Corner Auto Group is looking for a Senior Customer Support Representative. The job centres on escalations for warranty claims, and it would suit someone who likes steady, practical work. Customers come back because we explain what they need and what they do not. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Kansas City. • We reply to every applicant.