Senior Customer Support Representative - escalations (remote)

Harborlight Oak Civic Services is looking for a Senior Customer Support Representative. The job centres on escalations for procurement, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including procurement, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Boise. • We will tell you what to expect at each step of the hiring process.