Senior Customer Support Representative - escalations (remote)

Cedar Bridge Energy supplies electricity and gas to homes and businesses around Memphis, and we need a Senior Customer Support Representative to lead our escalations. You would join a large organisation of about 931 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Memphis. • We will tell you what to expect at each step of the hiring process.