Senior Customer Support Representative - escalations (remote)

Northwind Cedar Legal Group Partners is looking for a Senior Customer Support Representative. The job centres on escalations for trust accounts, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Denver. • We will tell you what to expect at each step of the hiring process.