Senior Customer Support Representative - escalations (remote)

Fernwood Umber Facilities is looking for a Senior Customer Support Representative. The job centres on escalations for safety inspections, and it would suit someone who likes steady, practical work. Clear communication between supervisors and crews matters. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Orlando. • We reply to every applicant.