Senior Customer Support Representative - escalations (remote)

Lumen Ashton Inspection Services provides independent inspection and testing for industry across Portland, and we need a Senior Customer Support Representative to lead our escalations. Independence and accuracy are our product. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.