Senior Customer Support Representative - escalations (remote)

Clearpath Union Foods Group is looking for a Senior Customer Support Representative. The job centres on escalations for customer specifications, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer specifications, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer specifications. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Jacksonville. • We will tell you what to expect at each step of the hiring process.