Senior Customer Support Representative - escalations (remote)

We are growing our team at Greenridge Sable Financial Partners and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 108 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including payment disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.