Senior Customer Support Representative - escalations (remote)

Summit Junction Auto Group operates automotive service and parts businesses around Philadelphia, and we need a Senior Customer Support Representative to lead our escalations. Technicians are respected and trained. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including warranty claims, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Philadelphia. • Applications are reviewed on a rolling basis.