Senior Customer Support Representative - escalations (remote)

Westbrook Yarrow Foods Group is looking for a Senior Customer Support Representative. The job centres on escalations for production batches, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including production batches, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Orlando. • We will tell you what to expect at each step of the hiring process.