Senior Customer Support Representative - escalations (remote)

Amberfield Timber Auto Group is looking for a Senior Customer Support Representative. The job centres on escalations for supplier deliveries, and it would suit someone who likes steady, practical work. Service hours are steady. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Oklahoma City. • We will tell you what to expect at each step of the hiring process.