Senior Customer Support Representative - escalations (remote)

Cedar Pike Financial is a financial-services company in San Antonio. We are hiring a Senior Customer Support Representative to take on escalations. You would join a small organisation of about 24 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in San Antonio. • Applications are reviewed on a rolling basis.