Senior Customer Support Representative - escalations (remote)

Westbrook Meridian Foods Group is looking for a Senior Customer Support Representative. The job centres on escalations for customer specifications, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer specifications. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Kansas City. • We reply to every applicant.