Senior Customer Support Representative - escalations (remote)

Nova River Water Authority Group is looking for a Senior Customer Support Representative. The job centres on escalations for pipe repairs, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Jackson. • We will tell you what to expect at each step of the hiring process.