Senior Customer Support Representative - escalations (remote)

Amberfield Sparrow Freight Group is looking for a Senior Customer Support Representative. The job centres on escalations for proof of delivery, and it would suit someone who likes steady, practical work. We reward reliability. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with proof of delivery. • Bilingual English and Spanish. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in San Diego. • Applications are reviewed on a rolling basis.