Senior Customer Support Representative - escalations (remote)

Amberfield Umber Energy is looking for a Senior Customer Support Representative. The job centres on escalations for outage response, and it would suit someone who likes steady, practical work. You would join a large organisation of about 287 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including outage response, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with a monthly team day in Tucson. • We will tell you what to expect at each step of the hiring process.