Senior Customer Support Representative - escalations (remote)

Bright North Property Management looks after rental homes across the Cincinnati area. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including rent collection, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Cincinnati. • Applications are reviewed on a rolling basis.