Senior Customer Support Representative - escalations (remote)

Harborlight Iron Property Management is a Oklahoma City property manager with leasing, maintenance and resident services. We are hiring a Senior Customer Support Representative to take on escalations. You would join a small organisation of about 40 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including rent collection, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Oklahoma City. • We will tell you what to expect at each step of the hiring process.