Senior Customer Support Representative - escalations (remote)

Greenridge Ember Property Management manages apartment communities around Little Rock, and we need a Senior Customer Support Representative to lead our escalations. Maintenance and leasing staff share information every day. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Little Rock. • We reply to every applicant.